SERVICES - REMOTE SUPPORT

On-Site Maintenance	Specialist Server     Maintenance	Cabling
Networking	Server Hosting	Disaster Recovery
Internet Security	IP Telephony	Printing & Supplies
Key Management Systems	Hardware & Software	Other Services

Remote support services provide desktop, network and server support without the need to visit your premises. By using remote control software we are able to see the same screen as the user and can therefore diagnose and rectify problems far quicker than if we were being described the fault over the telephone. Remote control also acts as training tool where users can follow our engineers keystrokes and mouse clicks to learn how to perform a particular function. Depending on the type of network that you have we can access your systems using a range of methods including broadband VPN and dial-up modem.

To learn more about Remote Support please email remotesupport@platinumcomputers.co.uk